Tesco Shopping Slots

Are you struggling in trying to order an online shopping slot? Well, you’re not alone. Take a look at how to get an online shopping slot with Tesco.

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To be honest, this isn’t a post that I ever thought I would need to write but a lot has changed over the last month or so.

Tesco delivery slots have become a saving grace for many people during the UK-wide lockdown, as they endeavour to observe Government-backed measures keeping them confined to their homes. Tesco - slots released 21 days ahead - New slots released at midnight, although you might want to get in the queue a few minutes before that. Extra slots are being added, so you might not have to.

Check at different times throughout the day. I managed to book an ASDA slot for my PIL at 6:30 in the morning and I've seen tesco slots (both delivery and c&c) come up in the morning (8am ish) and the afternoon (4/5pm). Previously I'd tried night after night to get a slot at midnight and failed. TESCO customers have been left fuming after being forced to wait for more than an hour to secure a delivery slot for Christmas. The supermarket released the slots for getting groceries at 7am this. Tesco has announced it is adding slots to its home delivery and click & collect services this week, as a result of the weeks of panic buying and cyber queues created by COVID-19.

Now, I’ve been doing my online shopping for the last 13 years or so. Partly because I’m lazy and partly because I find it stops me from being tempted by any offer I see. 3 pence off a packet of biscuits? I’m in.

But, I have really struggled to book online slots over the last couple of weeks. Sainsbury’s and Asda are understandably now giving priority to vulnerable customers, which makes it difficult to find slots there. So, I’ve turned to Tesco.

Now, before you book a delivery, consider carefully if you need Tesco to come to you, or whether you can go into the store to collect. There are plenty of people that still shouldn’t go out to collect their shopping.

Types of slots available at Tesco

Tesco offers Click+Collect or home delivery.

Click+Collect is as it sounds. Make your order online and you collect from in-store. Obviously, not ideal if you’re trying to minimise contact with people as much as possible.

Home delivery comes with 2 options. You can either book a 1-hour slot time, or to save money, a 4-hour slot. Midweek is the cheapest time to book and evenings are the cheapest time of day.

When do Tesco upload new delivery slots?

Tesco delivery slots appear 3 weeks in advance and appear on their site at midnight.

Edited 28th April. Today I have found out that Tesco delivery saver customers are given an extra week’s notice of delivery slots – giving them a total of 4 week’s notice. That makes it far more difficult for their remaining customers to find a slot.

Tesco Delivery saver was a scheme that allowed you to pay a fee upfront for a year’s worth of deliveries. It was suspended last month, but customers still seem to get the above benefit.

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How do I get a Tesco delivery slot?

Unfortunately, these slots are issued on a first come, first served basis. That means you have to get there before everyone else.

So, the best thing to do is log in to your account at 23:50. You should be met with a message that you are in a queue and the page will refresh automatically. If you log in before this, you will be met with your usual account screen.

After around 15 to 20 minutes you should be taken to the booking screen, where you can choose your slot.

Then, add an item to your basket and checkout. And whatever you do, make sure you checkout! Otherwise, you will lose your slot. Don’t forget, you can change your shopping basket up until 23:46 the day before your delivery. So you can book a slot without needing to know all the items you need.

What if I can’t wait until midnight?

Then unfortunately, you will have to try your luck during the week. I have heard that slots seem to appear at random. This is probably because people are booking slots ‘just incase’ and then cancelling them. It’s certainly worth checking throughout the day.

And remember

You can’t book more than 1 delivery or Click + Collect slot in 1 week. And that isn’t a calendar week, but 7 days. So, if you’re shopping is due to arrive on Wednesday the 10th, the next day you can book won’t be until the 17th.

Tesco customers have been left furious after having to wait hours in a virtual queue to secure a Christmas delivery slot.

This morning the supermarket released slots for the week starting 21 December - but only to their delivery saver customers who pay a subscription fee.

But after waking up to log on at 7am, many complained they had still not been given a slot after two-and-a-half hours of waiting.

One person posted on Twitter: 'What an absolute joke. Been a delivery customer for years, have delivery saver.

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Almost two and a half hours waiting and still in the queue 😡

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— Sonia Bradley (@50N1ABR4DL3Y) November 13, 2020

'Went on at 6.45am. Been in the queue for two hours and 20 minutes. What is happening? Should I just shop elsewhere this Christmas?'

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Another user posted: 'Been waiting 2.5 hours now (since 6.59) in a queue for Christmas slot. What's happening? Am I lost in cyber hell somewhere?'

Customers were faced with a message that read: 'You are currently in a queue - we'll put you through as soon as we can.'

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On its Twitter page, the supermarket posted: 'A lot of customers are using our website and app at the moment. So we're temporarily using a virtual waiting room to help manage the flow.

'We're sorry if things take a bit longer than usual.'

Anyone else still in the online Tesco queue for a Christmas slot?! #tescopic.twitter.com/f4qKOrng2l

— SEN Resources Blog (@senresourceblog) November 13, 2020

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While some were given slots after a long wait, others were unsuccessful and forced to shop for their Christmas dinner supplies elsewhere.

Those who did manage to book complained festive essentials like turkeys were not yet available.

There was also no mention of people on the government's vulnerable list, who are entitled to priority delivery slots because of coronavirus.

@Tesco been waiting 2.5 hours now (since 6.59) in a queue for Christmas slot. What's happening? Am I lost in cyber hell somewhere?

— annie (@annie6724) November 13, 2020

A Tesco spokesman said: 'Demand for online slots over the festive period is high, and we have more slots this Christmas than ever before.

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'We are experiencing high volumes of traffic to our website and groceries app and are temporarily limiting the number of customers using it.'

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They apologised for the inconvenience and claimed home delivery and click and collect slots are still available for the Christmas period.